Refund policy

Returns & Refunds

At Mistletoe and Magic, we want you to love your purchase! If you’re not completely satisfied with your order, you can request a return directly through our website.

Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unused and in their original condition, with original packaging when applicable.

If you ordered the wrong size, color, or design, or simply changed your mind, you can initiate a return through our website as long as your item meets our return requirements.

Personalized and made-to-order products may also be eligible for return under this policy.

How to Return an Item

To start a return, visit our website and navigate to your order details or the returns section. Follow the on-screen instructions to submit your return request.

Once your request is reviewed and approved, follow the instructions provided on the website to send your item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, you can submit a return or refund request through our website.

Please provide your order number, a description of the issue, and clear photos of the item and packaging when requested.

We’ll review your request and provide an appropriate resolution, such as a replacement or refund.

Refunds

Once your returned item is received and inspected, we’ll notify you of your refund status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping costs and return shipping fees may be non-refundable unless the return is due to an error on our part or the item arrives damaged or defective.

Need Help?

If you experience any issues submitting a return through our website, contact us at lindssmith0903@aol.com.

Thank you for shopping with Mistletoe and Magic! ❤️